FAQS

Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships).

What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, Apple Pay, Amex, JCB, Discover, Diners Club.

Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Agreement

We reserve the right to accept orders only from those over the age of 13 who have full legal authority to order from the mataisestore.com. Please do not access or use this website if you do not agree to all of the terms or any part thereof.

All orders are subject to availability, and all sales are limited in terms of time and stock. Due to the nature of our online store, we may have to wait to receive products from our suppliers. In such cases, the order may sometimes take longer. However, we always try our best to send your order within the specified delivery time. If an ordered item is unavailable, we will notify you as soon as possible.

I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

What do I do if I received the wrong Products?
We are really sorry if this happens. Please email us with your order number and how we screwed up. We'll take care of you and cover all costs of getting the right handbag for you. We will send you a new handbag and pay for your shipping back to us. We are human and we make mistakes. We will make sure to correct the problem as soon as possible!